Customer Service Centers
705 West University Avenue, 8 a.m. – 5 p.m., Monday through Friday, or
1875 W. Pinhook Road, 8 a.m. – 5 p.m., Monday through Friday
Call Us at 99-FIBER (993-4237)
Ordering and Billing Assistance: 8 a.m. – 7 p.m., Monday through Friday; and 8 a.m. – 5 p.m. on Saturday.
Technical Support: 24 hours a day, 7 days a week.
For Payments: P.O. Box 4030-C | Lafayette, LA 70502
For General Inquiries: P.O. Box 61490 | Lafayette, LA 70596
Select: Customer Support to email a member of our team. You will receive a response within 24 business hours. We do not recommend that you report technical issues using this form, but instead call us at 99-FIBER (993-4237).