Contact a Representative

LUS Fiber is committed to providing the same responsive, local, quality customer service you enjoy from Lafayette Utilities System. Browse our online resources for answers to frequently asked questions and other information, or contact us through one of the methods listed here.


Visit Us

Customer Service Centers

705 West University Avenue, 8 a.m. – 5 p.m., Monday through Friday, or

1875 W. Pinhook Road, 8 a.m. – 5 p.m., Monday through Friday


Call Us at 99-FIBER (993-4237)

Ordering and Billing Assistance: 8 a.m. – 7 p.m., Monday through Friday; and 8 a.m. – 5 p.m. on Saturday.

Technical Support: 24 hours a day, 7 Days a week.


Mail Us

For Payments: P.O. Box 4030-C | Lafayette, LA 70502

For General Inquiries: P.O. Box 61490 | Lafayette, LA 70596


Email Us

Select: Customer Support to email a member of our team. You will receive a response within 24 business hours. We do not recommend that you report technical issues using this form, but instead call us at 99-FIBER (993-4237).


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Lafayette Utilities System (LUS)

Helpful Links

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For Immediate Assistance Call 99-FIBER


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