Mandatory 10-Digit Dialing Coming to 337 & 504 Louisiana Area Codes
The Federal Communications Commission (FCC) has adopted 988 as a new
three-digit number to be used nationwide to reach the National Suicide
Prevention and Mental Health Crisis Lifeline, starting July 16, 2022.
Customers must continue to dial 1-800-273-TALK to reach the Lifeline
until July 16, 2022.
In order for 988 to work in your area code, 10-digit local dialing
must first be implemented. Because your area code is included, you
will need to change the way you dial local calls.
What will be the new dialing procedure?
To complete all local calls, you will now need to dial area code +
telephone number. This applies to all calls within your area code that
are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number from your area code will need to make
this change from 7-digit local dialing to 10-digit local dialing.
When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area
code + telephone number) for all local calls. If you forget and dial
just 7 digits, your call will still be completed.
Beginning October 24, 2021, you must dial 10-digits (area code +
telephone number) for all local calls. On and after this date, local
calls dialed with only 7-digits may not be completed, and a recording
will inform you that your call cannot be completed as dialed. You must
hang up and dial again using the area code and the 7-digit number.
Beginning July 16, 2022, dialing “988” will route your call to
National Suicide Prevention and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services,
automatic dialing equipment, or other types of equipment that are
programmed to complete calls to 7-digit local numbers will need to be
reprogrammed to complete calls to 10-digit numbers. Some examples are
life safety systems or medical monitoring devices, PBXs, fax machines,
Internet dial-up numbers, fire or burglar alarm and security systems
or gates, speed dialers, mobile or other wireless phone contact lists,
call forwarding settings, voicemail services and other similar
functions. Be sure to check your website, personal and business
stationery, advertising materials, personal and business checks,
contact information, your personal or pet ID tags, and other such
items to ensure the area code is included.
What will remain the same?
- Your telephone number, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the dialing change.
- What is a local call now will remain a local call regardless of the number of digits dialed.
- You will continue to dial 1+ area code + telephone number for all long distance calls.
- You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
- Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
- The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).
Who may you contact with questions?
If you have any questions regarding information provided in this
notice, please call (337) 99-FIBER. You can also visit the FCC website
at https://www.fcc.gov/suicide-prevention-hotline.
