Easily Submit a Trouble Ticket with Our Advanced Customer Portal
Experiencing an issue? Submitting a trouble ticket has never been easier! With our upgraded customer portal, you can quickly request support and track your ticket status. Follow the steps below to get started:
How to Submit a Trouble Ticket
- Sign In to the Customer Portal
Log in to your account at https://lusacp.lusfiber.com/ using your credentials.
Note: If you are a new account holder or haven’t accessed the portal since our most recent update, you may need to reset or re-register your account. Please refer to our guides here: Customer Portal Guides. - Navigate to Support Requests
From the navigation menu, select the Support Requests page and choose the appropriate account from the Accounts dropdown.
- Request Support
To request assistance, click the Request Support button.
- Complete the Support Form
A form will appear asking how we can assist you. Provide details about the issue you're experiencing. You can also select your preferred contact method, either by phone or email.
- Submit Your Request
Once you’ve filled out the form, click Submit Request. - Track Your Request
Our technical support team will receive your request and contact you as soon as possible. You can view the status and history of your requests directly on the Support Requests page.