ConnecTV 2021 Bundle
Term
Customers can sign up for this 24-month (2 year) bundle promotion (offering TV and Internet service) and receive discounted rates for the full term of the agreement!
Availability
This promotion is available to NEW and EXISTING customers.
A $200 ETF is included in the terms of this promotion.
Customers may not downgrade service during the term of the agreement.
New Customer Promotion
Broadcast surcharge fees, taxes, and other fees are NOT included in this promotion and will be present on future billings, in addition to service addons (Hub City WiFi Plus and Phone Service with Premium Features).
Included Services
One Standard Feature Set is included within this promotion at no additional cost for the full 24-month term. This includes:
- Start Over/Replay TV
- Guide
- 50 DVR Hours
- 3 Streams
Protection Plan is included within this promotion at a discounted rate of $5.00.
Hub City WiFi Plus is offered as an additional Add-On to the promotion at the discounted rate of $10.00 (must be kept for minimum of 6 months or $50 ETF to cover waived installation fee.)
The following packages specific to ConnecTV are available as standard retail addons:
- ConnecTV Premium Bundle
- ConnecTV Sports Package
Price
There is no rate increase from Year 1 to Year 2.
Broadcast Surcharge is not included in the promotion price and is subject to change.
Additional Information
A “new customer” is defined as a prospective customer that has not had LUS Fiber service within 6 months of the date of contact.
A “downgrade of service” is defined as any decrease in service or features, including video, internet, and/or phone services.
- If a customer disconnects or downgrades video in this promo, that is a feature change and the agreement term would restart.
- In all instances of service changes, only the combinations of services listed below will be eligible for this promotional pricing.
Last modified 2021-05-14
Fiber TV 2021 Bundle
Term
Customers can sign up for this 24-month (2-year bundle promotion (offering TV, Internet, and Phone services) and receive discounted rates for the full term of the agreement.
Availability
This promotion is available to NEW and EXISTING customers.
A $200 ETF is included in the terms of this promotion
Customers may not downgrade service during the term of the agreement.
New Customer Promotion
Broadcast surcharge fees, taxes, and other fees are NOT included in this promotion and will be present on future billings, in addition to service addons (Hub City WiFi Plus and Phone Service with Premium Features).
Included Services
One Set Top Box is included within this promotion at no additional cost for the full 24-month term.
Phone Service with premium features - Caller ID, Caller ID Block, Voice Mail, and Call Waiting ID – is offered as an additional Add-On to the promotion at the discounted rate of $5.00. NOTE: The prices listed below do not include Phone Service. Protection Plan is included within this promotion at a discounted rate of $5.00.
Hub City WiFi Plus is offered as an additional Add-On to the promotion at the discounted rate of $10.00 (must be kept for minimum of 6 months or $50 ETF to cover waived installation fee).
Price
There is no rate increase from Year 1 to Year 2.
Broadcast Surcharge is not included in the promotion price and is subject to change
Additional Information
A “new customer” is defined as a prospective customer that has not had LUS Fiber service within 6 months of the date of contact.
A “downgrade of service” is defined as any decrease in service or features, including video, internet, and/or phone services.
- If a customer disconnects or downgrades video in this promo, that is a feature change and the agreement term would restart.
- In all instances of service changes, only the combinations of services listed below will be eligible for this promotional pricing.
Last modified 2020-02-12
Power Streamer 2021 Bundle
Offer available to new and existing residential LUS Fiber customers
within the LUS Fiber service territory.
This offer may not be combined with other promotional offers
and/or discounts, other than the Refer-A-Friend promotion. New and
existing customers who sign up for services and agree to a 12-month
commitment will receive discounted service rates for the full twelve
(12) months of the agreement. On month thirteen (13), customers will
pay standard retail rates for all services.
Customers agree to keep TV, Phone, and Internet services.
Customers will be allowed to upgrade service, or add Fiber-Fast WiFi
Plus service; however, the twenty-four (24) month contract term will
restart the following month the service changes are implemented if any
requested service addon is applied at a promotional rate. Services
outside of those included in this promotion are provided at standard
retail rates and are not considered part of the agreement term.
Accordingly, these retail rates are subject to price adjustments.
Video service is defined as Expanded Basic, Digital Access,
Digital Plus, or Digital Hispanic. Internet service is defined as
60x60 Mbps, 100x100 Mbps, 150x150 Mbps 300X300 Mbps or 1,000x1,000
Mbps. Phone service is defined as Residential Basic Line with premium
features. Basic Video Service is not available within this promotion.
It is understood that the customer has reviewed and has agreed
to the Terms and Conditions of LUS Fiber’s Residential Subscriber
Agreement (posted at lusfiber.com). All terms of this offer will be
withdrawn at such point that the customer initiates termination of any
or all services included in the promotional offer within the twelve
(12) month commitment. Customers will not be charged an Early
Termination Fee (ETF) for terminating or eliminating the services
associated with this promotional offer.
Charges for a Standard Installation are valued at $1,500.00 and
are waived for standard residential installations. Any installation
costs deemed to be above and beyond standard fees, as determined at
the sole discretion of LUS Fiber, are considered additional and will
be discussed with the customer at time of installation.
All installation/activation fees; equipment charges; applicable
state, local or federal taxes; franchise fees; other surcharges and
regulatory costs; recovery fees; Pay Per View services; video event
subscriptions; Video On Demand rentals; additional premium channel
subscriptions; directory assistance charges; operator-assisted calls;
and video, Internet or phone services not specified in your
promotional offer or discount are at additional costs and the customer
will be responsible for payment thereof.
LUS Fiber does not guarantee uninterrupted service. LUS Fiber
does not guarantee error-free high speed Internet service, or
guarantee the speed of your service. Actual speeds may vary. LUS Fiber
does not guarantee the intended results from TechShield services or
that the TechShield Security Suite software will be error-free, free
from interruptions or other failures.
An Optical Network Terminal (ONT) is required equipment in order
to receive all LUS Fiber residential video, Internet, and phone
services and is included in the residential standard installation.
Backup battery power is provided by LUS Fiber for phone service in the
event electrical service is interrupted. Phone service, including
access to e911 service, may not be available during an extended power
outage. Prices include one Digital Receivers needed for Digital
Access, Digital Plus and Digital Hispanic video services. Offer not
redeemable for cash. Other restrictions may apply. All rates and
offers are subject to change. LUS Fiber reserves the right to modify
this offer and any conditions thereof, at any time.
Unlimited Data plans are consistent with data usage terms
outlined in the LUS Fiber Subscriber Agreement. Unlimited Data may be
added for an additional monthly charge to select plans. Enrollment in
Unlimited Data plans is optional. Unused data does not rollover to
subsequent billing periods.
Last modified 2020-02-12
LUS Fiber Fiber-Fast WiFi Plus Discount
Offer available to new residential LUS Fiber customers within the LUS
Fiber service territory.
This Fiber-Fast WiFi Plus discount offer may be combined as an
add-on to LUS Fiber’s “Fiber Bundle 2020,” “ConnecTV Bundle 2020,” and
“Power Streamer 2020 Bundle” for the discounted monthly rate of $10.00
for the length of the contract term.
New or existing customers who have signed up for the “Fiber TV
2020,” “ConnecTV 2020,” and “Power Streamer 2020” promotions are
eligible to sign up for Fiber-Fast WiFi Plus service at the discounted
rate throughout the corresponding contract term.
It is understood that the customer has reviewed and has agreed
to the Terms and Conditions of LUS Fiber’s Residential Subscriber
Agreement (posted at lusfiber.com). All terms of this offer will be
withdrawn at such point that the customer initiates termination of any
or all services included in the promotional offer within the agreement
term.
Customers may be charged an Early Termination Fee (ETF) of $50
for terminating or eliminating the services associated with this
Fiber-Fast WiFi Plus promotional offer within six (6) months of
sign-up.
Fiber-Fast WiFi Plus service includes:
• Professional
installation & setup of home wireless network
• Setup for as
many as five (5) devices (computers, tablets, phones, etc.) at the
time of installation
• 24/7/365 local phone support
•
Waived $50.00 Installation Fee
The $10.00 discounted rate is available to residential customers
only and does not include required taxes, fees or surcharges. Internet
bandwidth that the customer receives is not guaranteed and is best
effort.
Last modified 2020-02-10
LUS Fiber “Protection Plan”
LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber
residential customers, known as our Protection Plan. Under this plan,
an LUS Fiber representative will identify and repair wiring issues as
they relate to your video, Internet or phone services provided by LUS
Fiber. If it is determined that LUS Fiber cannot troubleshoot a
problem you are experiencing via phone and a visit to your home is
needed, in many instances, your Inside Wire Maintenance Plan
subscription may cover the cost to repair your connection.
The following Terms and Conditions apply to your Protection Plan
agreement. LUS Fiber will make reasonable efforts to repair your
internal wiring that is covered by this plan. Such wiring includes:
LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber
residential customers, known as our Protection Plan. Under this plan,
an LUS Fiber representative will identify and repair wiring issues as
they relate to your video, Internet or phone services provided by LUS
Fiber. If it is determined that LUS Fiber cannot troubleshoot a
problem you are experiencing via phone and a visit to your home is
needed, in many instances, your Inside Wire Maintenance Plan
subscription may cover the cost to repair your connection.
a.
Inside telephone wiring that runs from the LUS Fiber box on the
outside of your home to the telephone wall outlets/telephone
demarcation point(s) in your home. All other telephone wiring not
falling within the above description is not covered.
b. Video
service wiring, running from the LUS Fiber box outside of your home to
coax wall outlet(s)/video demarcation point(s) inside your home. All
other video wiring not falling within the above description is not
covered.
c. Internet wiring from the LUS Fiber box on the
outside of your home to the internet wall outlet/internet demarcation
point in your home. All other internet wiring not falling within the
above description is not covered.
If it is determined that access to wiring inside of walls is
needed in order to make repairs such access must be provided by the
residential customer to the LUS Fiber technician. LUS Fiber
technicians will not punch or cut through walls to access wiring.
Gaining access to wiring inside of walls must be paid by the customer
and not LUS Fiber. If it is determined, while the technician is at
your home, that access within the walls is necessary in order to do
the repairs, the repair process will be halted and rescheduled after
access has been created.
The following is a list of items not covered by the LUS Fiber
Protection Plan:
a. Any issues or conditions that existed before
installation of LUS Fiber at the premises.
b. Phone wiring from
the phone jack to the telephone.
c. Existing jacks for internet,
video or phone that are not considered up to industry standards (to be
determined at the sole discretion of the LUS Fiber technician.)
d. Customer-owned equipment, including, but not limited to:
VCR’s, DVD players, televisions, telephones, answering machines,
non-LUS Fiber set-top boxes, sling boxes, modems, computers, computer
monitors, routers, etc.
e. Any wiring for phone, internet and
video that is beyond any of the service demarcation point(s) and
located outside of your home, and not covered elsewhere in this
Maintenance Plan.
f. Any wiring that LUS Fiber deems
inaccessible.
g. Wiring between apartment buildings or other
multiple tenant dwellings.
h. Outlets not associated with the
provision of LUS Fiber services
i. Outlets utilized to provide
electricity to any device
j. Damages incurred as the result of a
natural disaster, fire, negligence, storm, and person or
animal-inflicted damage.
k. Any type of installations or changes
that are considered part of the initial installation set–up and/or an
upgrade in services.
If an LUS Fiber service call is set up and the LUS Fiber
Technician finds that your issues are not covered by your Protection
Plan subscription, you will be billed at the regular hourly rate for
repairs, with a minimum of one hour billed. LUS Fiber may, at any
time, decide to discontinue offering this plan to customers with a
30-day written notice to those who subscribe to the plan.
LUS Fiber shall not be liable for any injuries to persons or
property arising out of installations, maintenance or repairs
performed in connection with any product or service offered under this
Plan, nor shall LUS Fiber be liable for any other damages including,
but not limited to, indirect, incidental, special or consequential
damages, arising from the customer's use or inability to use such
inside telephone wire, cable wire, internet wire, telephone jacks or
cable outlets. In the event that LUS Fiber diagnoses a problem that is
not covered by this Plan, and the customer requests further work be
performed by LUS Fiber to correct said problem, and LUS Fiber agrees
to perform said further work, then LUS Fiber will bill and customer
shall pay the then-effective LUS Fiber rate for such further service
work. LUS FIBER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO
ANY AND ALL PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS PLAN. THIS
DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF
ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. LUS FIBER'S LIABILITY UNDER THIS PLAN IS LIMITED TO THE
AMOUNT PAID UNDER THIS PLAN.
If you are not the owner of the
property where LUS Fiber will perform these services, you hereby
warrant and represent that you have obtained all necessary permissions
from the owner of the building and you will indemnify LUS Fiber from
any liability arising from a breach of the representation and
warranty.
Last modified 2018-10-30
LUS Fiber “Refer-a-Friend”
The Refer-a-Friend discount offer is available to new and existing LUS
Fiber business and residential customers. Referring and Referred
customers will each receive 5 nonrefundable/non-transferable credits
of $10 each over 5 consecutive LUS Fiber billing cycles, totaling $50.
Bill credits are not redeemable for cash. Referred customers taking
advantage of this offer must agree to a 12 month commitment with an
early termination fee (ETF) of $100. Referred customers must sign up
for service using the LUS Fiber customer service phone number
(337-993-4237) or by visiting one of the Customer Service Centers
located at 1875 W. Pinhook Rd. or 2701 Moss St. In order for both
parties to be eligible for the discount, the Referred customer, at the
time of sign up, must provide the Customer Service Representative with
the name and account number of the Referring LUS Fiber customers. The
Referring customer’s account must be in good standing in order to take
advantage of the credit. Hard-disconnected customers for non-payment
within the past 30 days are not eligible for this promotion. Customers
who previously had a customer-initiated disconnect will be eligible.
Hard disconnected customers won't be eligible until 30 days after they
were disconnected and their account is paid in full. Also, they will
pay an ETF equivalent to $100 plus the amount of credits they received
if they get hard disconnected again within 12 months of taking
advantage of the Refer-a-Friend program. The amount of bill credits
may not exceed customer’s total monthly bill. Any balance exceeding
customer’s monthly charge will be carried forward on that LUS Fiber
customer’s bill until all credits are exhausted. Once a Referred
customer has signed up and is installed, they may then refer other
customers under this promotion. Allow 2 to 4 weeks after activation
for credits to post to accounts. This offer does not apply to service
upgrades. LUS Fiber employees and subcontractors, their family and
those living within their immediate household, are not eligible to
participate in the Refer-a-Friend program. Determination of program
eligibility and qualifying referrals, as well as any expectations, are
at the sole discretion of LUS Fiber. Cancellation of service voids all
remaining credits associated with that referral. LUS Fiber reserves
the right to verify and adjust credits at any time prior to the
following posting and redemption. This offer may be combined with
other promotional or discount offers from LUS Fiber. Accounts must be
active and in good standing, as determined by LUS Fiber in its sole
discretion, to receive credits. LUS Fiber reserves the sole right to
modify, suspend, or cancel this referral program at any time without
notice. Programming, pricing and terms are subject to LUS Fiber
Residential and Business Subscriber Agreement. Other restrictions may
apply.
Last modified 2020-03-24
Military Discount
The Military Discount offer is available to all active Military personnel, members of the National Guard and Reserves, Veterans and Retired service personnel other than those dishonorably discharged, and the Spouses of all eligible persons, whether they are new or existing LUS Fiber business or residential customers. Eligible customers will receive a one-time discount of $20 per service upon verification of eligibility up to a maximum discount of $60. “Service” is defined as Internet, connecTV or Fiber TV, and phone. Discounts are not redeemable for cash. Eligible customers taking advantage of this offer must agree to a minimum 12-month commitment with an early termination fee (ETF) of $100 or greater. Eligible customers must first sign up for service using the LUS Fiber customer service phone number (337-993-4237), by visiting one of the Customer Service Centers located at 1875 W. Pinhook Rd. or 2701 Moss St., or already be a customer in good standing. Military Discount cannot be activated and applied to their account until the customer presents - in person - one of the following at an LUS Fiber Customer Service Center: Common Access Card (CAC), Uniformed Services ID Card, Veteran Identification Card/Veteran Health Identification Card (VIC/VHIC), State-issued ID or Driver’s License with Veteran designation, DD-214, or NGB-22. All forms of identification must be current and/or original documents or certified/official copies; no photocopies may be accepted. Customers disconnected for non-payment within the past 30 days are not eligible for this promotion. Customers who previously disconnected services will be eligible as long as that disconnect was not due to non-payment. Customers disconnected for non-payment won't be eligible until 30 days after past due balances are paid in full. Customers using this promotion are subject to a $100 ETF if services are disconnected due to non-payment within 12 months after the discount is applied. The amount of discount may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LUS Fiber customer’s bill until all credits are exhausted. Determination of program eligibility is at the sole discretion of LUS Fiber. Cancellation of service voids all remaining credits associated with the discount. The Military Discount may not be combined with other promotional or discount offers from LUS Fiber, with two exceptions: the discount may be paired with a bundled promotion and the Refer-a-Friend promotion. The customer may add any additional services to their account in order to qualify for the offer. LUS Fiber reserves the right to modify, suspend, or cancel this discount at any time and without notice. Programming, pricing and terms are subject to LUS Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
Neighbor Appreciation Discount
The Neighbor Appreciation Discount offer is available to new and existing customers in qualifying residential neighborhoods. Eligible customers will receive a one-time discount of $25 upon verification that the service address is located in a qualifying area. Discounts are not automatically assigned and only apply when initiated by the customer. “Service” is defined as Internet, connecTV or Fiber TV, and phone. Discounts are not redeemable for cash. Eligible customers taking advantage of this offer must agree to a minimum 12-month commitment with an early termination fee (ETF) of $75 or greater. Eligible customers may sign up for service using the LUS Fiber customer service phone number (337-993-4237) or by visiting one of the Customer Service Centers located at 1875 W. Pinhook Road or 2701 Moss Street. Customers disconnected for non-payment within the past 30 days are not eligible for this promotion. Customers who previously disconnected services will be eligible as long as that disconnect was not due to non-payment. Customers disconnected for non-payment won't be eligible until 30 days after past due balances are paid in full. Customers using this promotion are subject to a $25 ETF – in addition to any other applicable ETF(s) – if services are disconnected due to non-payment within 12 months after the discount is applied. The amount of discount may not exceed customer’s total monthly bill. Any balance exceeding customer’s monthly charge will be carried forward on that LUS Fiber customer’s bill until all credits are exhausted. Determination of program eligibility is at the sole discretion of LUS Fiber. Cancellation of service voids all remaining credits associated with the discount. The Neighbor Appreciation Discount may not be combined with other promotional or discount offers from LUS Fiber, with exception to bundled promotions, discounts for military personnel, and the Refer-a-Friend discount. LUS Fiber reserves the right to modify, suspend, or cancel this discount at any time and without notice. Programming, pricing and terms are subject to LUS Fiber Residential and Business Subscriber Agreement. Other restrictions may apply.
Last modified 2021-07-01
