LUS Fiber provides simple, two-way access to customer account information and alerting through SMS messages.
Available information through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use.
SMS/Data rates may apply depending on mobile phone carrier.
Once properly set up, GOCare allows you to use simple keywords in order to access information and perform other tasks. Please use our Reference Guide Below.
BAL
Text the word BAL to 337-993-4237 at any time during the month to receive a text message with your current balance due & the date it is due.
PAY
Text the word PAY to 337-993-4237 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
ACCT
Text the word 337-99FIBER at any time to receive a text message with your Account number
APPT
Text the word APPT to 337-993-4237 to receive a text message with any scheduled appointment you might have.
HELP
Text the word HELP to 337-993-4237 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
STOP
Text the word STOP to 337-993-4237 at any time during the month to stop receiving text account alerts to your mobile phone.
LUS
Text the word LUS to 337-993-4237 at any time to opt-in and receive text account alerts to your mobile phone.
Text alerts are faster and easier than calling the call center or logging on to the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
NO! LUS Fiber will send customers 3 - 5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable.
NO! LUS Fiber protects its customers and their account information and will never sell or share it for any reason. You will only receive text messages from LUS Fiber.
LUS Fiber does not charge for text alerts. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.
LUS Fiber customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 337-993-4237.
No. We recognize upper and lower-case letters as the same.
Customers must be opted-in to our text alert system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your LUS Fiber account with your new mobile contact number (and delete the old mobile number).
To Opt-Out, text STOP (without additional characters or spaces) to 337-993-4237.
Virtually ALL domestic wireless carriers support LUS Fiber’s text message service offering. For the most current list of those carriers, please see LUS Fiber Terms and Conditions.
