LOUISIANA RELAY



Important Information Regarding Louisiana Relay

Louisiana Relay is a public service that guarantees all citizens access to prompt, professional and precise communication through a telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone. This helps ensure the ability to connect with family, friends or businesses with ease.

How Louisiana Relay works

Dial 71 1 or the toll-free number listed below to connect with Louisiana Relay. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to call before starting to relay the conversation. Generally, the CA will voice the typed message from the text telephone (TTY) user to the person on the other end. The CA then relays the spoken words by typing any responses back to the ITY user.

Specialized Services

Louisiana Relay offers specialized services for individuals with speech disabilities and for Spanish-speaking residents which includes Spanish to English translation. Specially trained CAS are on hand to assist in these types of calls. Since Louisiana Relay offers a variety of services please refer to the website provided or call Louisiana Relay Customer Care for more details.

Captioned Telephone

Captioned Telephone is ideal and available for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one essential difference: it allows users to listen to their phone conversations while reading word-for-word captions of what's being said to them.

Access to Services: Both 71 1 and the 800 numbers are toll free calls and provide access to the same relay services. If you are experiencing trouble dialing 71 1 while trying to reach Louisiana Relay, please call Louisiana Relay Customer Care. All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 7:00 a.m. to 1 1 p.m. CST. Consumers may place relay calls to English-speaking and Spanish speaking individuals within Louisiana, across the United States and even internationally. Conversations are handled with strict confidentiality.

Louisiana Relay

To place a call using Louisiana Relay, dial 711 or dial one of the toll-free numbers below:

TTY: 800-846-5277

Voice: 800-947-5277 Spanish: 800-737-1813 Speech-to-speech: 888-272-5530

Customer Care Information: 888-699-6869 V/TTY 1006 1 2th Street

Aurora, NE 68818 LARelay@HamiltonRelay.com LA-Relay.com

Captioned Telephone

Customer Service: 888-269-7477 To call a Captioned Telephone user, dial: 71 1 or 877-243-2823

Special points of interest

Equipment Distribution Program Louisiana residents who have difficulty hearing or speaking that require the use of a text telephone (TTY), TeleBraille or amplification equipment may be eligible for the Telecommunications Access Program (TAP). To see if you or someone you know qualifies for this program, call 800-256-1523 (Voice) or visit the website of the Louisiana Commission for the Deaf at: http://ld h.la.gov/index.cfm/page/318.

Emergency Calls

Please note that 711 can only to be used to reach Louisiana Relay. In an EMERGENCY you should continue to use 911. In an emergency, call 91 1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 91 1 centers have a TTY and are prepared to handle emergency calls placed in this manner. Louisiana Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 91 1 centers and do not assume responsibility for emergency calls.