At LUS Fiber, we understand how frustrating it can be when severe weather and power outages interrupt your services. Our dedicated team is here 24/7 to assist you and help you stay connected to what matters most. We are committed to doing everything we can to restore your services as quickly and safely as possible.
Our outage map is designed to keep you updated on the status of LUS Fiber services in your area. By selecting your region on the map, you can quickly see if there are any known outages and find relevant information on restoration efforts.
If an outage is detected in your area, please follow the provided instructions to either contact our customer service team or check back for further updates as we work diligently to restore your services.
Enter your address below to check for any interruptions in your area. You will see the status and details of any nearby service disruptions. If service is out, we will provide updates as soon as they become available.
Our system has detected an outage in your area.
By submitting an outage report, you can help our team better assist you and expedite the restoration of your services. Click here to begin.
Before the threat of severe weather or a natural disaster, we take proactive steps such as securing infrastructure, increasing customer support staff, and staging power supplies at our customer service centers for quick replacements.
These measures are designed to keep you connected and provide peace of mind, knowing that we are ready to respond swiftly to any challenges that may arise.
Throughout the event, our team continuously monitors the situation, maintaining open lines of communication with our customers to provide timely updates and support.
As soon as conditions are deemed safe, our crews are dispatched to begin repairs immediately. We are dedicated to being available 24/7 to support and assist you in any way we can during these challenging times.
After the event, we assess damage, prioritize repairs based on safety and community impact, and work diligently to restore services as quickly as possible.
Taking a few proactive steps can make a big difference in helping us restore your services quickly and efficiently. By staying prepared and informed, you can support our efforts and ensure a smoother recovery process. Explore the tips below to learn how you can stay connected and assist us during and after an emergency.
Do not cut any hanging cables as they can be dangerous. Report any downed lines to us immediately.
(337) 993-4237 ->Be sure to check back on this page, and keep an eye on our social media channels and your email for the latest news.
Please note that our scheduled appointment alerts will be paused to prioritize restoration efforts.
Use a surge protector to safeguard your electronics against power surges and outages during a storm.
By taking this precaution, you can help protect your equipment from unexpected power issues.
If you have one, locate the LUS Fiber power adaptor, which will be plugged into an indoor wall outlet. It’s wired through the wall directly to the ONT and converts electric current from AC to DC.
Unplug the power adaptor from the wall and plug it into the outlet or extension cord that will be powered by the generator.
- Check safety guidelines for using home generators inside the LUS Hurricane Handbook which can be obtained at LUS or City Hall.
- A battery backup will power the average LUS Fiber home phone system for about eight hours of emergency use.
- A 24-hour battery backup for voice services is available upon request
Once power is fully restored, plug the power adaptor back into the wal
With an LUS Fiber email account you will be able to send and receive email from any computer or device (including smartphones and tablets). This means that you will enjoy access to your email when at home or traveling. In addition, your messages and contacts will be stored safely on our network, and you will have plenty of storage available. Our easy-to-use email service is upfitted with the kinds of features necessary to keep you communicating efficiently.
Your email is already setup. If you don't know your email address and password, please call 99-FIBER (993-4237). From a personal computer, you simply need to login to the App Portal with your full user@lusfiber.net email address in the Username field and your Password.
Call Customer Service at 99-FIBER (993-4237) if you have questions at any point in this process. They are available to assist you 24/7.
Call us at 99-Fiber for asstiance in setting up your account on your phone, tablet, or desktop software. You can also check it on the web from our App Portal
Please refer to our online guide for more information on how to handle spam and junk mail: http://guides.myonlinehelp.net/docs/lusfiber.net/spam_removal
Want to chat? Give us a call and we’ll answer all your questions.
